Is it as safe as a paper record?

Paper logbooks are quite vulnerable to theft, loss and damage and if there is no backup copy, you may never be able to retrieve your records. If it is not securely stored, anyone can read the content of your paper logbook.

Can I still use a paper logbook?

Yes, you can still use a paper logbook either as your only logbook record or in tandem with your eLogbook. If the internet access is unreliable in your area, you may still have to use a handwritten log and transpose the data later.

How secure is the platform?

A number of security measures are in place to protect your data. Strong passwords changed regularly are ideal. All eLogbook passwords are tested for complexity, and soon additional checks will be implemented to force password changes every 90 days and to introduce Two-Factor-Authentication (2FA) similar to banks and other financial institutions. This will provide additional layers of security to protect your data.

All data is encrypted in transit using Security Certificates with the industry standard methods such as AES-256 and advanced firewall and security policies. Our database is backed up twice a day and the Service Provider backs up the entire infrastructure daily.

Access to the eLogbook is restricted by moderated User Registration so only financial members of the QJA are registered for access and your data cannot be accessed by anyone other than you, including the Logbook Administrator and the Service Provider.

Where is the data stored?

The eLogbook is hosted on a platform provided by a Los Angeles based software company (the “Service Provider”). All data for the eLogbook is stored on Amazon Web Services (AWS), currently using a USA Data Centre but this will soon be mirrored to an Australian Data Centre for performance purposes.

The Service Provider has completed SOC2 and ISO27001 audits which essentially proves that they follow all the best practices and procedures to ensure our data is always safe, secure and available.
Your data is NOT stored on the device you use to access the system (unless you choose the offline copy option discussed below).

Will I always be able to access my data?

Your records will be kept in this service indefinitely until:

• QJA stops providing the service,
• you delete your own data, or
• you cease to be a financial Member of the QJA.

If at any time, the service is discontinued or you resign your membership, we will give you an opportunity to export your data. We won’t just delete your logbook records without your knowledge.

Who has access to my data?

Your data cannot be accessed by anyone else, including the eLogbook Administrator and the Service Provider. If you forget your password, you will be sent a verification code to your email address which you will need to enter before the password is re-set. This prevents anyone from accessing your data by changing your password.

Can I keep an offline copy?

You can keep an offline copy of your logbook data by downloading it to your device or PC in a .csv form which you can open in Excel.

What if I am no longer a QJA Member?

QJA is providing this service free to financial members, so if your membership lapses and becomes unfinancial, we will give you 28 days to export your data from the platform.

You won’t be able to use the service after that time unless you rejoin QJA. We won’t delete your data without you knowing, but we can’t store it indefinitely either. Lapsed members who have not re-joined in a 12-month period will have their accounts removed from the platform.